MOIRA respects the privacy of all clients, participants, families/carers and abides by both Commonwealth and Victorian privacy legislation as applicable regarding how we collect, use, manage and store all personal information.
MOIRA is obliged to follow the Australian Privacy Principles (APPs) within the Privacy Act 1988 (Cth) and as a Victorian Government contracted service provider, ensure all team members follow the Information Privacy Principles (IPPs) contained in the Privacy and Data Protection Act 2014 (Vic).
MOIRA respects the privacy of all clients, participants, families/carers and abides by both Commonwealth and Victorian privacy legislation as applicable regarding how we collect, use, manage and store all personal information.
You have the right to know:
You also have the right to check the information we hold about you and ask to correct or delete it if necessary.
When used in this privacy policy, the term ‘personal information’ has the meaning given to it in the Privacy Act 1988. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
We only collect such personal information as is reasonably necessary for us to provide you with our services, including to help us work out which MOIRA services may be useful for you. This may include ‘sensitive’ information such as information regarding your health, ethnic origin and religion, and information about your views and interactions of online applications, websites and ads.
We may collect information in person, or via telephone, mail, email or internet cookies* and targeted ads. How we collect your information depends upon how you interact with us.
If you do not want your personal information to be collected, we will use reasonable endeavours to accommodate your request. If you do not want us to collect your information or you provide us with incorrect information, this may limit our ability to:
*A cookie is a text file that is sent to the user’s computer as a tag identifying that computer to MOIRA.
Users can set their browser to disable cookies; however this may affect use of the MOIRA website or FPM Portal.
Your personal information is protected by Commonwealth and Victorian privacy legislation. We will only collect, use and disclose your sensitive information where it is reasonably necessary and either with your consent or as permitted by law.
We collect, use and disclose personal information for the following purposes:
MOIRA will only disclose your personal information for the primary purpose for which it was collected, unless you have consented to another specific disclosure (such as where you request MOIRA transfer your data to another third party), or where it may be reasonably expected that your information would be disclosed for a related purpose.
Your information may also be shared in the following circumstances:
For example, MOIRA may be required to share your information with Victoria Police for the purposes of police executing a warrant.
For example, MOIRA may share your information with Victoria Police for the purpose of serving a Family Violence Intervention Order.
If you have any questions about this, please contact MOIRA.
We use modern techniques and processes which meet current industry standards to ensure that your information is kept secure and confidential.
Only MOIRA team members and authorised contractors have access to and can handle your information. Access is restricted according to role and network. MOIRA has as secure server room and hard copy documents are stored in secure facilities.
When you provide your personal details to MOIRA you automatically consent to receiving direct marketing communications. From time to time, we may contact you with information about products and services MOIRA offer which we think may be of interest to you, via mail, telephone, email or SMS.
You can ask to be removed from our marketing lists and stop receiving marketing communications at any time by contacting us. MOIRA will comply and confirm your request within a reasonable time frame.
For more information, please contact the MOIRA Privacy Officer using the details set out at the bottom of this statement.
We will only retain your information for as long as reasonably necessary to provide services to you and/or where we are legally required. If you wish to have your information deleted, you may make a request in writing, and we will do so if appropriate and if possible.
Yes. We will use best endeavours to ensure the information we hold about you is complete, up to date and accurate.
You may request access to the information we have about you, by contacting the MOIRA Privacy Officer and where it is reasonable and practicable to do so, MOIRA will provide access.
If at any time you discover that any information held about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, you can request correction of the information by contacting the MOIRA Privacy Officer. We will either correct it or if this is not possible, explain our reasons, in writing.
In the unlikely event of a data breach, it will be contained to prevent any further compromise of any personal information and will be investigated and managed to reduce or mitigate any further risk.
If the breach is deemed to be serious (an eligible data breach), MOIRA will notify all relevant parties, including the Australian Information Commissioner (Commissioner) as required under the Notifiable Data Breaches (NDB) scheme, review the incident and take any additional action necessary to prevent future breaches.
If you have any questions about how we handle personal information or wish to lodge a complaint, please contact our Privacy Officer who will investigate and respond as soon as practicable.
MOIRA Privacy Officer, Level 3/42 Lakeview Drive, Scoresby Vic 3179, Victoria.
Telephone: (03) 8552 2222
Email: privacy@moira.org.au
If you are not satisfied with the response, you may contact the office of the Australian Information Commissioner by phone (1300 363 992), post (GPO Box 5218, Sydney NSW 1042) or email (enquiries@oaic.gov.au). We recommend that you raise any concerns with MOIRA first to allow us to resolve them directly.
We may update this Privacy Policy at any time. Any changes will be published on our website at www.moira.org.au.
MOIRA is obliged to follow the Australian Privacy Principles (APPs) within the Privacy Act 1988 (Cth) and as a Victorian Government contracted service provider, ensure all team members follow the Information Privacy Principles (IPPs) contained in the Privacy and Data Protection Act 2014 (Vic).